State Farm® Insurance Agent Ted Wilder

"I called to get an updated appraisal of our home to be sure our coverage was still adequate. Chesson walked me through a series of questions about our house, out buildings and personal possessions. It took about 20 minutes. The questionnaire she used was very thorough. When all was finished we fond that our current coverage was still adequate. Chesson was great to work with. She was very polite, professional and knowledgeable. I'd recommend every State Farm insured to to this exercise."

"Quite frustrated with this specific branch of State Farm. Over the past few months, they would raise my premium with no explanation. They would then promise a discount or pro-rated fee the next month, but instead of that they would raise my premium even MORE! (about double from what it was a couple months ago). I have not received any tickets or accidents at all to cause this. I understand that premiums will change over time, but not by that much so suddenly. I believe the most frustrating part though is the lack of follow up and empty promises. I would have to do the follow up time after time because they would "forget" or they simply did not have an answer to why the charge was higher. The staff seemed to never have a clear understanding of what was happening. I tried to update my address and I had to remind them 3 times over the course of 6 months."

"We called to inquire about Homeowners and Auto insurance and had a wonderful experience. Chesson helped us so much. She was kind, thorough and answered every single question without any feeling of being rushed off the phone. She worked to find us a great rate for both. Denise was also extremely helpful when Chesson had to step away briefly. Would definitely recommend this office for their professionalism, communication, kindness, very competitive rates (we couldn't find better!) and their assistance. So glad we found Ted Wilder's office!"

"If I could give this office and entire agency a 0 I would. Switched to State Farm for 6 months and it was a disaster. For the first 3 months I had to call them to collect payment even though my account was set up for auto pay. Called a 4th time to only find out that if the auto pay date lands on a weekend the payment gets taken out the following business day. That would've been good to know the first time I called but when you call state farm and not your local agent those representatives are not trained to answer anything that involves your direct policy they only answer general questions. The payment issue seemed like a general question but they could not answer that. Added a vehicle to my policy and it took them almost 3 months to get it added. Finally cancelled my policy and switched back to Geico better rate and better service. They notified the local agent on 6/11/23 that my policy is cancelled with state farm and began with Geico. Local agent calls me on 6/15 /23 to confirm and guess what ? ,on 6/16/23 my payment is taken out. I call to ask why when the policy was cancelled in time according to them it wasn't and therefore I have to wait about 5 days to get my refund processed. Called today to find out it has not been processed and that instead of putting it back on my card they are mailing me a physical check. Lord have mercy what year are we living in? NEVER AGAIN!"

"I can't say enough positive things about this State Farm location. From the moment you walk-in, you're greeted with warm smiles and immediately offered assistance. They make you feel valued as a customer. They also offer complimentary bottles of water while you wait to be seen by the appropriate agent. Elizabeth Lineberger is the best! She's very patient, and she has the heart of a teacher! She clearly and thoroughly explains policy details, and has no problem repeating any information you might be unclear on. I definitely recommend seeing her for all your insurance questions and needs. If you're looking for coverage, or you're looking to switch your insurance provider, check out this branch! You'll be glad you did!"

"Couldn’t be more happier with how friendly and knowledgeable Chesson was. She answered all my questions and was just so pleasant. Customer service is so important and she not only listened to me but figured out the issue I had. Chesson is an asset to State Farm. Thanks so much Chesson, YOU ROCK!"

"I want to say that I am so very pleased with Claire whom I spoke to today and helped me more than anyone else and went above and beyond to answer my questions without sending me elsewhere. I have been dealing with a situation for almost 2 weeks and she gave me all the answers in one day."

"I have been a customer of Ted Wilder Insurance Agency since August , 2006 to be specific. They are profesional and very knowlegable. . Elizabeth is my favorite agent. When I had a family crisis, she not only helped me with busness matte,r, she was very sypathetic. That means a lot..They listen."

"Elizabeth was amazing and took the time to explain what polices best suited our needs and what coverage we needed or simply did not need. It was refreshing to get that type of service since we had been with another provider (which lacked customer service) for over 20 years and decided to make a change. Customer service was excellent before, during and after we had written our policies, Elizabeth always gets any question answered. I look forward to doing business with The Ted Wilder Agency for many years to come."

"I've been with Ted Wilder for over 10 years and with State Farm for over 20. Recently got a call from Destiny from Teds office to review my policies. What a pleasant surprise. It wasn't a review to increase my policies but instead to ensure I had the appropriate coverage for my lifestyle. Long story short, we made some adjustments that lowered my premiums and increased my coverage. Destiny was a pleasure to work with, very knowledgeable, and extremely thorough. highly recommend."

"Didn't show my face there yet, but we'll worth a review. So friendly, and detailed, moved from out if state and carrying same insurance with statefarm. Jennifer is wonderful, feels like I know her a long time even tho we never personal met yet. On top of everything, explains everything, and so nice to laugh over things over the phone. Feels like family, which is great as moving has left me feeling lonely a bit. This is a place for great service, and a office to make you feel you are welcomed. , ..aka Chandler Bing"

"I've been with Ted Wilder's office for twenty years. His staff have always been responsive and helpful. After a recent wreck, I reached out to Ted for assistance with my claim. He went to bat for me and helped me navigate the claims process. He stayed in touch with me through the duration of the process. I was very pleased with the level of customer service he and his staff provided."

"Ted Wilder and his staff are top notch! My wife and I have used Ted Wilder and State Farm for years and we would not think of going elsewhere else. We have been through several major storms and car accidents throughout the years and he has always been right by our side. I highly recommend them."